Return, Refund & Cancellation Policy

Effective Date: January 1, 2024 | Last Updated: September 7, 2026

At KANHAJI MASALE, our mission is to deliver authentic, pure, and fresh spice blends. To preserve essential oils and natural aroma, our spices are ground weekly in hygienic, monitored batches without preservatives, artificial food colors, onion, or garlic. To maintain food safety and fair consumer protection, we operate under the following comprehensive return and refund guidelines.

1. Strict No-Cancellation Policy

Because all KANHAJI MASALE spice blends and ground masalas are prepared fresh in hygienic, monitored weekly batches and packed custom to order to preserve their natural volatile oils and authentic aroma, we maintain an absolute no-cancellation policy once an order is placed.

Once an order is confirmed and payment is processed on kanhajimasale.com, it enters immediate milling, weighing, and dispatch scheduling. Consequently, orders cannot be cancelled, altered, or recalled under any circumstances.

2. Return & Replacement Policy (Consumable Food Items)

Under national Food Safety and Standards Authority of India (FSSAI) hygiene regulations regarding consumable food goods:

  • Consumable Goods: Opened, unsealed, or partly consumed spice pouches cannot be returned due to hygiene and health safety protocols.
  • Damaged / Incorrect Delivery: If you receive a parcel with external transit damage, broken seals, or an incorrect item, you are eligible for an immediate replacement or refund.

How to Claim a Replacement or Refund:

  1. 48-Hour Reporting Window: Please notify our support team within 48 hours of delivery.
  2. Proof Required: Share your Order Number and clear photos or a brief unboxing video demonstrating the damage, leakage, or incorrect label to kmkanhajimasale@gmail.com or WhatsApp +91 93242 73730.
  3. Resolution: Upon quick verification, we will immediately dispatch a fresh replacement batch at no extra shipping cost to you, or issue a monetary refund.

3. Monetary Refund Mechanism & Timelines

We ensure transparent and timely monetary refunds in accordance with Reserve Bank of India (RBI) payment guidelines:

  • Standard Refund Timeline: Approved refunds will be initiated within 24 to 48 business hours and credited back to the customer’s original payment source (Bank Account, UPI, Credit Card, or Debit Card) within 5 to 7 working days, depending on your bank’s clearing cycle.
  • Duplicate Payment Deductions: In the rare event that payment is deducted twice for a single order due to a network glitch during checkout, the excess deduction will be automatically refunded to the original payment source within 5 to 7 working days.

4. Registered Physical Return Facility

For authorized physical item returns, parcels must be addressed to:

KANHAJI MASALE (Returns Dept.)
G-8, Anand Mangal Co-Op Housing Society,
Nanubhai Desai Road, Opp. Khetwadi 6th Lane,
Behind Sicka Nagar Society, Near Gokuldham Restaurant,
Mumbai – 400004, Maharashtra, India.

Customer Care & Grievance Redressal

Grievance Officer: Mr. Akash Jhaveri | Contact: Mon–Sat, 10:00 AM – 7:00 PM IST

📧 Email: kmkanhajimasale@gmail.com
📞 Helpline: +91 93242 73730