Shipping & Delivery Policy

Effective Date: January 1, 2024 | Last Updated: September 7, 2026

At KANHAJI MASALE, we are committed to delivering our freshly ground, authentic Saatvik spices directly to your kitchen in pristine, aroma-locked packaging across India.

1. Shipping Coverage & Logistics Partners

We offer reliable pan-India delivery across all serviceable pincodes:

  • Official Logistics Partner: Our primary carrier is India Post (Speed Post & Business Parcel) under our corporate agreement (Contract No: 0000116155 / BPC New Yogakshema, Mumbai), ensuring delivery to both major metro cities and remote rural pincodes across all 28 states and union territories.
  • All consignments are packed in tamper-evident, multi-layered protective pouches and cartons to guarantee the spices arrive clean, dry, and fragrant.

2. Dispatch & Delivery Timelines

📦 Order Processing & Dispatch

Orders are freshly weighed and dispatched within 24 to 48 business hours of confirmed payment receipt.

🚚 Transit & Delivery Window

Standard delivery takes 5 to 8 working days depending on the destination state, city tier, and distance from our Mumbai facility.

Note: During national public holidays, festival peaks (Diwali, Holi, Rakhi), or severe weather disruptions, postal transit may experience slight delays.

3. Shipping Charges & Rates

  • Shipping fees are calculated transparently at checkout based on the total chargeable weight of your order and destination pincode.
  • Any promotional free shipping offers will be automatically reflected in your shopping cart before final payment.
  • No hidden fees or extra surcharges are levied beyond the amount shown at final checkout.

4. Order Tracking Protocol

As soon as your parcel is collected by India Post and booked in their central server:

  • You will receive an automated dispatch confirmation email and SMS containing your 13-digit India Post Tracking Number (AWB) (e.g., ET214330015IN).
  • You can track live milestone updates (Item Booked, Bag Dispatched, Out for Delivery) on our website or directly at www.indiapost.gov.in.

5. Damaged in Transit Policy

If the outer parcel appears severely damaged or opened upon delivery, please do not accept the package or document the condition with photos before accepting. Contact our support team immediately at kmkanhajimasale@gmail.com or WhatsApp +91 93242 73730 within 48 hours for an immediate replacement or full refund.

Need Urgent Order Support?

Reach out to our Mumbai dispatch desk for questions about delivery or expedited shipments.

📧 Email: kmkanhajimasale@gmail.com
📞 Helpline: +91 93242 73730