Privacy Policy

Effective Date: January 1, 2024 | Last Updated: September 7, 2026

At KANHAJI MASALE (accessible at https://kanhajimasale.com), we respect your personal privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

1. Information We Collect

To process your online orders and provide seamless doorstep delivery, we collect the following essential information:

• Personal & Contact Details: Full Name, Mobile / Telephone Number, Delivery Address, City, State, Pincode, and Email Address.
• Order History: Specific spice blends ordered, order value, transaction dates, and delivery preferences.
• Technical Data: IP address, browser type, device information, and browsing patterns on our store to improve user experience.

2. Secure Payment Processing (Razorpay)

We value your financial security. All online payments on Kanhaji Masale are processed through RBI-authorized, PCI-DSS Level 1 compliant payment gateways (including Razorpay):

• Zero Storage of Sensitive Payment Data: Kanhaji Masale does NOT collect, capture, or store your Credit/Debit Card numbers, CVV, NetBanking passwords, or UPI PINs. All payment transactions are encrypted via 256-bit SSL encryption directly on Razorpay’s secure infrastructure.
• Payment tokens and transaction IDs are retained solely for invoice reconciliation and processing authorized refunds.

3. How We Use Your Information

Your personal data is used solely for legitimate business operations:

• Fulfilling and delivering your spice orders via our logistics partners (India Post Speed Post / Business Parcel).
• Sending order confirmations, tracking numbers, dispatch alerts, and digital invoices.
• Customer support assistance regarding batch freshness, product ingredients, or returns.
• Complying with statutory tax laws, GST invoicing regulations, and food safety standards under FSSAI.

4. Data Sharing & Third Parties

We never sell, trade, or rent your personal data to third-party marketing companies. We only share necessary delivery data with authorized operational partners:

• Logistics Partners: India Post (Department of Posts) receives your name, delivery address, pincode, and contact number to deliver packages to your doorstep.
• Legal & Regulatory Authorities: We may disclose information if required under Indian law, court subpoenas, or law enforcement mandates.

5. Cookies & Tracking Technologies

Our website utilizes essential session cookies to keep track of items placed in your shopping cart and remember login sessions. You can configure your browser to disable cookies, but doing so may affect shopping cart functionality.

6. Grievance Redressal & Contact Details

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer details are provided below:

We acknowledge grievances within 48 hours and resolve any complaints within 30 days of receipt.